Technology · Automated Reminders
Retention, on autopilot.
Acquisition gets the credit; follow-up earns the revenue. SMS and email sequences run across the whole patient journey — onboarding, refills, appointments, abandoned intakes, winbacks — written once, working every day, under your brand.
Active members retained
+312 this week0
One journey
Every nudge, already written
A patient's first 45 days, and the messages that keep them on protocol — sent from your brand, timed by the platform.
Welcome & what happens next
SMSWelcome to Your Brand! Your visit is with a clinician now — most reviews finish within the hour. We'll text you the moment your plan is ready.
Onboarding check-in
EmailYour first week, made simple: how to take your medication, what to expect, and how to message your care team — all in your portal.
Refill reminder — before the lapse
SMSHeads up: you have about 5 days of medication left. Your refill is queued — reply PAUSE if you need to change anything.
Shipment confirmation
SMSYour refill shipped 📦 — tracking is in your portal. Your clinician left a note on your progress, too.
Winback — only if they lapse
EmailWe noticed you paused. Your care plan and clinician are right where you left them — restart in two taps whenever you're ready.
Sequences are illustrative — on a demo we'll walk the real campaigns with your brand voice on them.
What runs on autopilot
The follow-up your churn curve is missing.
Refill reminders
The message goes out before the medication runs out — not after. Refills ship on time, patients stay on protocol, and revenue never lapses by accident.
Cart & intake recovery
Someone starts an intake and gets interrupted — a nudge brings them back to the exact question they left. Started flows become finished visits.
Winback campaigns
Lapsed members get a respectful, well-timed path back — their history, care plan, and clinician intact. Restarting is two taps, not a new signup.
Appointment nudges
Confirmations, day-before reminders, and same-day nudges with a one-tap reschedule — so no-shows become reschedules instead of losses.
Onboarding sequences
The first weeks decide the lifetime. A structured welcome sequence teaches the portal, sets expectations, and builds the habit your retention depends on.
Compliant by design
Consent-based opt-ins, instant opt-outs, quiet hours, and message bodies written to be mindful of health privacy — the guardrails are built in, not bolted on.
Why it matters
Retention is the whole business.
In a recurring-care model, churn is the number everything else answers to — it sets your steady-state patient count, your lifetime value, and what a new member is worth. Reminders are how that number moves. Drag the churn slider on the earnings calculator and watch what a single point does to the projection.